Last updated: 24th November 2025
Website: www.completebuilds.co.uk
Company: Complete Builds
Registered in: United Kingdom
Contact: hello@completebuilds.co.uk

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1. INTRODUCTION

Complete Builds (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use and safeguard your information when you visit our website, make an enquiry, complete a form or make an online payment.

By using our website, you agree to the terms described in this policy.

 

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2. THE DATA WE COLLECT

We may collect and process the following information:

2.1 Information you provide

• Name

• Email address

• Phone number

• Address (if provided)

• Project details or enquiry information

• Payment information (processed securely via our payment provider – we do not store card details)

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2.2 INFORMATION COLLECTED AUTOMATICALLY

• IP address

• Browser type

• Device information

• Pages viewed

• Time spent on site

• Cookies and tracking data (see Section 7)

 

2.3 PAYMENT INFORMATION

Online payments are processed through Wix Payments.
We do not store or have access to your full card details.
Our payment providers comply with PCI-DSS security standards.

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3. HOW WE USE YOUR DATA

We may use your information for:

• Responding to enquiries or quotes

• Processing online payments

• Managing bookings or services

• Providing customer support

• Sending important service updates

• Improving our website and services

• Meeting legal, regulatory or tax obligations

• Marketing (only if you opt-in)

We will never sell your data to third parties.

 

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4. LEGAL BASIS FOR PROCESSING

We process your data under the following lawful bases:

• Contract – when we need your information to provide a service

• Legitimate Interests – improving our website, responding to enquiries

• Consent – for marketing communications

• Legal Obligation – invoicing, tax, fraud prevention

 

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5. HOW WE STORE & PROTECT YOUR DATA

We take your privacy seriously and implement appropriate measures to keep your information secure, including:

• Encrypted transmissions (SSL/HTTPS)

• Secure, GDPR-compliant hosting

• Payment processing through trusted third-party providers

• Restricted access to sensitive information

• Regular system monitoring and updates

 

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6. SHARING YOUR INFORMATION

We may share your data with:

• Payment processors (e.g., Stripe, PayPal, Wix Payments)

• Service providers (hosting, analytics, email platforms)

• Legal or regulatory authorities (only where required)

We never share your data for marketing by third parties.

All third-party partners are GDPR-compliant.

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7. COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies to:

• Improve functionality

• Analyse website performance

• Personalise your experience

• Support payment or booking features

You can manage or disable cookies through your browser settings.
Some website features may not function correctly if cookies are disabled.

 

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8. YOUR DATA RIGHTS (UK GDPR)

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate data

• Request deletion of your data (“right to be forgotten”)

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time (for marketing)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any rights, contact us at: [insert email].

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9. DATA RETENTION

We keep your information only for as long as necessary for:

• Service delivery

• Legal and tax obligations

• Financial reporting

• Customer support

Payment records and invoices are retained for 6 years as required by UK law.

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10. ONLINE PAYMENTS

When you make a payment through our website:

• Payment data is handled securely by our payment provider

• We do not store credit or debit card details

• All payments are encrypted and PCI-DSS compliant

• Fraud checks may be performed to protect you and our business

 

 

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11. THIRD-PARTY LINKS

Our website may contain links to external sites.
We are not responsible for the privacy practices of third-party websites.

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12. CHANGES TO THIS POLICY

We may update this Privacy Policy occasionally.
Any changes will be posted on this page with an updated revision date.

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13. CONTACT US

If you have any questions about this Privacy Policy, or would like to exercise your rights, please contact us:

Email: [insert email]
Business Address: [insert registered address]